Shipping Policy

Effective date: 3 September 2026

Before you publish: everything in bold brackets is a placeholder. Replace it with your real countries, lead times, cut-off and contact details. The wording is original and follows the same structure as the Decors Deluxe policy you sent, rather than copying it. Claude is not a lawyer, so have a professional check the final version.

At Parlora we want the wait for a new lamp, chair or object to be the easy part. This page sets out where we ship, how long it takes and what happens if a parcel is late, lost or damaged.

Where we ship

We currently deliver to the United Kingdom.

If your country is not on the list, email us at parlorashop@gmail.com. We add new destinations regularly and are happy to quote for one.

Shipping costs

Delivery is free on every order, to every country we ship to. There is no minimum spend.

No hidden fees. The price you see at checkout is the price you pay. Any customs duty or import VAT charged by a destination outside the UK is the responsibility of the customer, and we declare every parcel accurately.

Processing time

Orders are prepared within 1 to 2 working days, Monday to Friday.

The daily cut-off is 5pm GMT. Orders placed after the cut-off, or at a weekend or on a UK bank holiday, begin processing on the next working day.

Lighting, glass and stone pieces are packed by hand, so a small number of orders take an extra day. If yours does, we will email you before it ships.

Delivery estimates

Once dispatched, orders usually arrive within 5 to 7 working days.

That means a typical order reaches you 6 to 9 working days after you place it.

These are estimates, not guarantees. Weather, customs and carrier backlogs during peak periods such as Black Friday and Christmas can add a few days.

Carriers and tracking

We ship with DHL, FedEx and UPS, and every parcel is insured for its full value while it is in transit.

You will receive an email with a tracking link as soon as your order leaves us. Tracking can take up to 24 hours to show its first scan.

If tracking has not moved for 5 working days, send us your order number and we will open an enquiry with the carrier straight away.

Damaged, missing or late parcels

If something arrives damaged, or does not arrive at all, email parlorashop@gmail.com within 5 days of the expected delivery date with your order number and, where relevant, photographs of the packaging and the item.

We will send a replacement or issue a full refund, whichever you prefer. You will not pay anything either way.

If your order has not arrived within 30 days of purchase, you may ask us to deliver again or cancel the order for a full refund. This reflects your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Wrong or incomplete addresses

Please check your address before you pay. We cannot change it once an order has been dispatched.

If a parcel comes back to us because the address was wrong or incomplete, we will contact you to arrange a new delivery.

Returns in short

Items can be returned within 30 days of delivery, unused and in their original packaging. Return postage is paid by the customer unless the item is faulty or was sent in error. Refunds are issued within 14 days of the return reaching us.

Full details are in our Refund Policy.

Customer support

Monday to Friday, 9am to 5pm GMT. We reply within 24 to 48 hours on working days.

parlorashop@gmail.com.

Parlora, 11 Church Road, Street, BA16 0AA, The United Kingdom.